Shimano Europe B.V. (“Shimano”), owner of the PRO brand, is recalling certain batches of the PRO Vibe Stem (Alloy).
Following the discovery that certain batches can develop cracks in particular conditions, Shimano is issuing a stop riding and recall notice on all PRO Vibe Stems (Alloy) sold since May 2020. The products affected by the recall can be identified by the prominent silver ‘V’ branding on the faceplate of the stem and the forward-facing mounting bolts.
Corrosion can lead to cracks forming in the clamping area of the fork steerer tube (as highlighted in Figure 1).
If the crack is not detected by the user in time, it could grow until complete separation of the stem. If this happens while riding, the user could lose control of the bicycle and fall, posing a risk of injury to the user in a crash.
Cyclists who purchased a PRO Vibe (Alloy) stem should stop riding their bike and follow the procedure below to identify if their stem is affected by this recall.
Step 3b: Does the stem have one of the following codes on the left-hand side (FF, FI, FC, FG, FA, EF, EK, EE, ED, EH)?
If you are in possession of an affected stem, stop using it. Please contact the dealer from whom you purchased the product originally. Return the affected product. Dealers have been authorized to provide a replacement stem (depending on availability) or offer a refund for the recalled product.
Shimano would like to reiterate the company’s commitment to rider safety and dedication to producing industry leading products. We sincerely apologize for failing to live up to these standards and for any inconvenience caused by the PRO Vibe Stem (Alloy) recall.
About Shimano
Shimano’s origins began in 1921 when Shimano Iron Works, the predecessor of Shimano Inc., was established by Shozaburo Shimano in Sakai city, Osaka, Japan. The first product was the bicycle freewheel, which, at that time, required the highest level of bicycle technology to produce.
By the 1950s the company was producing products such as external speed changers and internal speed changers (3-speed hub). The success of these products led to Shimano’s first overseas sales office, Shimano American Corporation (currently Shimano North America Holding, Inc.) in 1965, followed by Shimano Europe in 1973. The first overseas manufacturing base, Shimano Singapore Pte. Ltd., also opened in the same year.
In 1991, the company name became Shimano Inc. Its headquarters remain in Sakai, the city of Shimano’s birthplace. Shimano is dedicated to helping its customers get closer to nature, supporting people to realize their dreams and create new lifestyles. That comes with the desire to create outstanding cycling products and apparel.
Shimano Inc. has a wide range of functions, including planning, development, design, manufacturing, and various other support functions for supplying bicycle components as well as fishing tackle and rowing equipment.
Shimano Europe acts as the 'eyes, ears and mouth' of the global Team Shimano in Europe. Its mission is to be an excellent supplier and a valuable partner for all customers in its European markets and to create consumer demand for Shimano and Shimano-owned products.
With almost 100 years’ experience in creating internationally renowned bicycle components, Shimano is proud to have developed products that continue to take countless athletes to victory and provide the means for limitless global bicycle journeys. Visit http://cycle.shimano-eu.com for more information.
Contact details
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- Ida Jansson
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PR & Communications officer Shimano Nordics
Edsbrogatan 1 F
752 28 Uppsala
T: +46 73-082 17 59
M: +46 76-610 74 01 - ida.jansson@shimano-eu.com
- +46730821759